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FAQ - Sixhands.sg

FAQ

1) Booking and cancellation

What happens after I submit the booking form?

You will receive two emails

  1. Acknowledgment email – To notify you that your booking has be received. Sixhands will contact you to confirm on consulation and booking date before we proceed.
  2. Confirmation email – To notify you the confirmation of consultation date and cleaning date.

Tip: Alternatively just Whatsapp us for a faster response and confirmation.

Can I cancel after booking?

A cancellation fee of $30 will be imposed for any cancellation made less than 3 days from the scheduled cleaning date. Any deposit will also be forfeited and not be refunded to you.

2) Consulation

Is consultation necessary?

This would be up to you to decide! Please feel free to let us know if you do not require the consultation session.

What is the consultation about?

During the consultation, we would orientate and familiarise ourselves with your home, taking notes of any special cleaning request. We will also take note of any requests you have for the cleaning service for example; exclusion of cleaning of an antique chair or even a sentimental vase.

3) Cleaning

Do I need to be at home?

It is totally up to you.

What tools do I need?

Check out cleaning set. If you do not have it, we can always bring it for you.

Can I engage the same cleaner for routine?

Yes it is highly recommended!

How is routine different from Ad-hoc?

It depends on what your needs are. If you need to clean your house regularly and have no time to do so, sign up for our Routine Cleaning. If you need just a one-time assistance to clean your house, you purchase the ad-hoc cleaning service.

What happens after the 4 sessions of routine cleaning?

You can choose to extend the package by another 4 sessions by cheque or funds transfer.

What is customised?

Since we adopt a consultative approach, we can do unique projects too! Let us know your special request and we will give you our proposal.

Can I change date for Routine and Ad-hoc?

Yes you may do so, giving us minimum of 3 days’ notice before the scheduled cleaning appointment.

4) Payment

What are my modes or payment?

We accept Cash, cheque, internet bank transfer.

When can I pay?

Payment can be made before or within 48 hours after the cleaning.

Do I get an invoice?

Yes. An invoice will be issued to you through email.

5) Unlikely events

What if the cleaner doesn’t turn up?

Call us immediately; we will try to arrange another cleaner ASAP.

What if there isn’t enough time to complete the task?

You may want to buy additional hours at $30/hr for Routine Cleaning, subjected to cleaner’s availability.
However, we do not provide additional hours for Ad-hoc Cleaning.

What if items damaged or stolen?

Don’t panic, call us immediately or within 24 hours of cleaning.

We are only liable to damages not exceeding $100 or 50% of the cost price whichever is lower.

You would need to report the case to the police immediately. We will assist the police by conducting an internal investigation on the house keeper. We will also inform our insurance company with your police report.

Refund policy

There is no refund policy after the cleaning. In the event of any dissatisfaction, please inform us within 24 hours of the cleaning service. We will look into it and come up with the appropriate actions to be taken on a case by case basis.